Return Policy

At Ecolo Fashion, we strive to ensure that every customer is completely satisfied with their purchase. If you are not happy with your order, we offer a 30-day satisfaction guarantee from the date of delivery. Please review the details below to understand our return process, eligibility, and exceptions.

Eligibility for Returns

To be eligible for a return or replacement, your item must meet the following conditions:

  • The item is defective, damaged, or incorrect.
  • The return request is made within 30 days of delivery.
  • The item is in its original condition, unused, and with all tags attached (unless the item is defective).

Non-Returnable Items

Due to the nature of certain products, the following items are not eligible for return unless they are defective or damaged:

  • Personalized or custom-made items (e.g., items with custom text, designs, or images).
  • Items marked as final sale or purchased during promotional events.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at contact@ecolofashion.com within 30 days of delivery to request a return authorization.
  2. Once your return is approved, ship the item(s) to our fulfillment center at the following address:

11025 Westlake Dr
Charlotte, North Carolina 28273
USA

Please include your order number and a brief description of the issue with the returned item(s).

Refunds and Replacements

Once we receive and inspect your returned item(s), we will process your refund or replacement as follows:

  • Refunds: Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item(s). Shipping costs are non-refundable unless the return is due to our error.
  • Replacements: If you request a replacement, we will ship the new item(s) as soon as possible, free of charge.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@ecolofashion.com with photos of the issue. We will either replace the item or issue a full refund, including shipping costs.

Shipping Costs for Returns

Customers are responsible for the shipping costs of returning items unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service to ensure your return is received.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at contact@ecolofashion.com. We are here to help!

Thank you for choosing Ecolo Fashion. We appreciate your trust in us and are committed to providing you with the best possible shopping experience.